Objective

To obtain a career within the information technology marketplace that challenges and expands my understanding of computer information systems.

Education

Anne Arundel Community College

1994 – 1997, 2005

Associate of Computer Science Candidate

University of Maryland, Baltimore County Computer Certification & Training Center

Summer 2001

MCSE I/MCP – Windows 2000 Professional & Server

Accreditations and licenses

CompTia A+ Certified Service Technician

Microsoft Certified System Builder

Technical Skills

§ 9+ years experience with Windows desktop and server operating systems and networks, from Windows NT 4 up to Windows Server 2003 R2, and Windows for Workgroups 3.1 to Windows XP Professional

§ 8+ years experience with Microsoft Exchange server, from version 4 to version 2003 Enterprise

§ 6+ years combined experience with Microsoft Proxy Server 2 and Microsoft ISA Server 2000 - 2004

§ 5+ years experience with Microsoft Active Directory, Group Policy, and Intellimirror technologies

§ 5+ years experience with Altiris Deployment Solution, 2+ years experience with Altiris Notification Server and Client Management Suite

§ 3+ years experience with Microsoft SQL Server 2000 in a non-developer role

§ 2+ years experience with Apple Mac OS X 10.2 – 10.4

§ Additional software experience with Veritas/Symantec BackupExec, McAfee Active Defense anti-virus suite, Trend-Micro Client/Server/Messaging anti-virus suite, Blackbaud non-profit and school management software

§ Hardware experience with Dell desktops and servers, Sonicwall firewall appliances, network attached and iSCSI storage devices, HP Procurve network switches, Lucent/Orinoco wireless devices, APC power solutions

§ Highly experienced with cabling network and telecommunications systems

§ Experienced in building data-driven web applications using a combination of HTML, PHP, and MySQL

§ Skilled in scripting tasks on Windows systems using VBScript, WSH, ADSI, and WMI

§ Experienced in installing and managing SOHO Linux servers for internet access, proxy/firewall services, file and print sharing services, and email

Work experience

Independent Network Consultant

2000 - Present

§ Consulted with small business and non-profit clients throughout the Annapolis area

§ Provided desktop, server, and network support on a technical and management level

Computer Network Manager

The Key School, Annapolis MD - 1998 – Present

§ Administered a campus wide Microsoft Windows-based network consisting of over 300 clients and 13 servers, spread across 12 buildings

§ Worked in conjunction with academic technology personnel to ensure the technology infrastructure met pedagogical goals

§ Supervised a desktop support technician responsible for first-tier end-user support

§ Recommended, budgeted, and purchased all hardware and software

§ Managed all telecommunications systems, including analog and digital phone systems, voice mail systems, and voice and data lines

n Increased technology presence from 25 desktops and 3 servers in 2 buildings to its present size through a careful process of planned growth and responsible purchasing

n Reduced personnel costs and time by streamlining desktop management through system imaging and application packaging

n Applied industry-standard best practices for system and network administration through practices of simplicity, automation, and generality to ease network and server management

Senior Technician

Computer Renaissance, Annapolis MD - 1998 – 2000

n Performed diagnosis and repair of PC hardware and software related problems on customer machines

n Provided sales and technical support on PC systems and peripherals

n Supervised evening-shift employees

n Planned, implemented, and maintained small Windows NT Server based LAN w/ 10+ clients for an internet café application

LAN Administrator / Service Technician

Reprographic Products Group, Beltsville MD - 1997 – 1998

n Maintained and expanded a small Windows NT Server based network with 30+ Windows 9x clients & digital imaging hardware for large-format reproductions

§ Performed repair and maintenance of Xerox Engineering Systems mid-volume copiers, scanners, and digital plotters

§ Installed and supported network-based printing and scanning solutions for architectural and engineering clients in the MD-DC-Northern VA area

References available upon request.